Resources for Non-USAA-Managed Devices
Welcome! The resources on this page will help you set up a computer, whether a desktop device or a laptop, that is not provided by USAA.
These instructions do not apply to you if you are part of a Secure Room program, which includes Secure Room operations and Third Party Contact Centers.
These instructions do not apply to you if you are part of a Secure Room program, which includes Secure Room operations and Third Party Contact Centers.
Installation Instructions
For essential information, please click the following link to read the instructions first:
https://usaa.com/NonUSAADevInst
https://usaa.com/NonUSAADevInst
Software Needed
A device needs the Citrix Workspace and Zoom Universal Installer applications to connect to the USAA virtual environment.
The Citrix Receiver needs to be installed first before installing the Universal Installer Plugin for Zoom.
In addition, if the Citrix Workspace (Citrix Receiver) is ever updated by your admin, ensure that the Zoom Universal Installer is used again to re-install the Zoom HDX Plugin.
The Citrix Receiver needs to be installed first before installing the Universal Installer Plugin for Zoom.
In addition, if the Citrix Workspace (Citrix Receiver) is ever updated by your admin, ensure that the Zoom Universal Installer is used again to re-install the Zoom HDX Plugin.
For Windows-based devices, click on the following two links that will start the downloads:
- Citrix Workspace: https://www.usaa.com/citrix
- Zoom Universal Installer (Updated 10/29/2024 version 5.17.11 Production): https://www.usaa.com/zoomuniversalinstaller (Run as Administrator)
- Zoom Universal Installer (version Test): https://www.usaa.com/zoomuniversalinstaller_test (Run as Administrator)
For Mac devices, click on the following two links:
- Search for the latest version of the application at The Citrix Workspace page and download.
- Zoom Universal Installer (Updated 10/29/2024 Version 5.17.11): https://usaa.com/ZoomMac
For general assistance:
Call the IT Service Desk at (210) 456-9999.