Remote Employee Access Guide
Work From Home transition and Setup Guides
Several guides have been developed to assist with your remote access.
Additional information for preparation and logistics are available.
Additional information for preparation and logistics are available.
Click here to view them on a secured channel: Setup Guides and Info
Unable to access the Quick Start Guides? Reset your VPN Token with https://www.usaa.com/reset
If you are having further trouble resetting your VPN Token or need assistance with VPN setup, reach out to the IT Service Desk at (210) 456-9999
Other Remote Resources
To access key information and tools, please refer to the following helpful links and phone numbers:
Password Reset/VIP Token Reset/Unlock Account
IT Service Desk
Call 210-456-9999
HR Service Desk
Lincoln Financial Group (formerly Liberty Mutual)
https://www.mylincolnportal.com/customer/public/usaa
Login through VPN to access MyLife, Healthy Points, and other HR programs and services. For assistance with VPN access, please contact the IT Service Desk.
NICE Schedule Viewer
https://nicewfm.usaa.com
OneSource
Download the Workday mobile app from the Apple App store or Google Play store. For first-time users, enter the following when prompted:
Tenant: USAA
Website: https://www.myworkday.com
Skillsoft Training
https://usaa.skillport.com
For access to other USAA Employee Mobile Apps, download the Secure Hub by Citrix app from the Apple App store or Google Play store. To enroll, generate a one-time pin by visiting https://www.usaa.com/mymobile
IP Information
MY IP Address : 54.227.97.219